Customer Service Advisor

Company : Kate+co

Job Description - Customer Service Advisor

Customer Service Advisor

Location: Solihull
Full time Temporary (3 months initially with the view of extending)
Salary: £13.47 per hour

KC Group are recruiting for an experienced and customer-focused Customer Service Advisor to join a highly regarded public sector organisation’s contact team.

This is an exciting opportunity to make a real difference by supporting members of the public across a wide range of services – including Council Tax, Benefits, Social Services, and Environmental Services – through various communication channels such as phone, email, live chat, and in-person queries.

What You’ll Be Doing:

Handling a diverse range of customer enquiries in a timely, courteous, and professional manner
Advising and resolving complex queries with empathy and attention to detail
Using multiple IT systems to log, update, and resolve cases
Communicating clearly and effectively with customers, internal teams, and external partners
Managing sensitive issues, including complaints and vulnerable customers, with care and discretion
Supporting face-to-face service delivery, including payments and end-of-day cash handling
Working flexibly on a rota basis, Monday to Friday

What We’re Looking For:

A Level 3 qualification (or equivalent experience) in Customer Service or Administration
Extensive experience in a high-volume customer service environment
Strong verbal and written communication skills
Confident IT user, including Microsoft Office and customer databases
Experience handling complex or sensitive enquiries professionally
Knowledge of public sector or Council services is desirable
Willingness to travel across various local sites as needed

What You’ll Get:

Competitive salary with performance-based progression
Career development opportunities within a supportive and inclusive team
Access to training and coaching to help you grow in your role
The chance to contribute meaningfully to community wellbeing

Fluency in English is essential for this public-facing role. A basic DBS check will be required.
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Customer Service Advisor

Job Description - Customer Service Advisor

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