Customer Service Advisor

Do you have exceptional customer service skills? Are you looking for a new opportunity? Would you like to work for a fast paced and dynamic fashion brand? If yes, then please continue reading!

ASAP Start - 26th July

30 hours per week (4 days) - Potential for overtime

2 Office Based/ 2 WFH

9:00am - 5:30pm

Duties include but are not limited too -

Answering queries

• Offer high levels of professionalism and service that support the brand reputation.
• Have a thorough understanding of the online and in-store shopping proposition, including delivery arrangements, returns policy and loyalty scheme, repair offering and gift cards.
• Understand and utilising effectively, all back-end systems that support ecommerce and customer service.
• Understand the basic concepts of footwear manufacture and the nature of footwear complaints.
• Use all communication methods available to answer customer queries regarding both online and in-store shopping, providing responses that are keeping with our tone of voice and our brand values.

Processing transactions

• Process telephone orders
• Process returns and refunds, on occasion a parcel has been lost in transit

General

• Ensure good lines of communication are maintained between Online, other departments, the DC and store teams in addition to external companies
• Make a positive and reliable contribution to the whole Department effort
• Provide support to other teams as required by the Management Team.
• Demonstrate a desire to develop by attending training, workshops and industry events related to the role as required.

If you are interested in Fashion and are looking for an opportunity to work with an exciting and reputable brand, now is your chance! Please apply immediately!

Love Success is acting as an Employment Business in relation to this vacancy.