Customer Service Advisor

Customer Service Advisor – 6-month interim contract – Newcastle Upon Tyne – £18.00 - £19.50 per hour (DOE)

Reed Talent Professionals are supporting a leading global professional services company that helps the world’s top businesses, governments, and other organisations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services. As a Customer Service Advisor, you will be passionate about delivering exceptional customer service and making a real difference?

As a key member of a small, dynamic team, you will play a vital role in ensuring local producers receive the guidance and support they need regarding their payments and obligations.

The Customer Service role is for an initial 6-months, based in Newcastle, which will be onsite during the initial training period of 6 weeks and will then be fully remote after training is completed.

The Role

As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of enquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary.

Key Responsibilities:

• Responding to customer queries via phone, email, chat, and post.
• Providing customers with information relating to the program.
• Delivering excellent customer service.
• Raising tickets in Service Now.
• Invoice queries
• Payment instructions, disputes and complaints
• Redirecting tickets to the correct resolving areas.
• Handling disputes and complaints professionally and efficiently, ensuring prompt resolution.
• Maintaining accurate records of interactions and following up on outstanding queries.
• Ensuring compliance with policies and government regulations.

Role Requirements

We'd love to hear from you if you have:

• Previous experience in a customer service role, ideally within a contact centre or similar environment.
• Strong communication skills, with the ability to explain complex information clearly.
• Excellent problem-solving abilities and resilience to handle difficult conversations.
• The ability to work both independently and as part of a small, supportive team.
• Good IT skills.
• A proactive and adaptable approach to work in a fast-paced environment.

If you are ready to make a positive impact and join a team that values your contributions, apply now with a note of your matching experience and interest in the opportunity and an up-to-date CV.