Customer Service Advisor

Customer Service Advisor - Contact Centre

?? Location: Sutton Civic Offices (Office-based during training, hybrid once up to speed)
?? Contract: 6+ Months
?? Rate: £18 per hour (via umbrella) - rate is non-negotiable
??? Start: ASAP
?? Interview: Face-to-face at Sutton Civic Offices

Sutton Council is seeking a Customer Service Advisor to join our Customer Experience Contact Centre on a minimum 6-month contract. This is an exciting opportunity to support residents across a wide range of council services. We are looking for confident, proactive individuals with a strong commitment to excellent customer service.

• Handle inbound enquiries via phone and email relating to local authority services such as Waste Services, Homelessness, and Highways

• Deliver exceptional customer service to residents, managing complex and sensitive enquiries with professionalism

• Use contact centre systems and administrative tools to process and log information accurately

• Resolve enquiries or escalate where necessary, ensuring residents receive timely and effective responses

• Work collaboratively with internal service teams to support service delivery

• Proven experience in a customer service or contact centre environment

• Excellent verbal and written communication skills, including digital channels

• Confident using contact centre technology and CRM systems

• Strong administrative skills and attention to detail

• Able to manage a varied workload and prioritise effectively under pressure

• Committed to delivering a professional, empathetic, and solution-focused service

• Previous experience in a local authority or public sector environment

• Knowledge of the Sutton area and local services