Customer Service Advisor

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service role.

Why not use your skills to make a difference and join our Mobile Care Team in Darlington. You’ll be talking over the phone to customers with all sorts of general queries. You could be helping someone with a simple bill or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.

• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket?Travel Loan - giving you the funds to?pay for your travel?to and from work up front, making a difference where it counts.
• Volunteering days, so you can?give back?to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

Shifts & Salary:

Part Time: 20 OR 25 hours per week

Salary for 20 hours: £13,397.73 per year rising to £13,698.13 at 9 months in role, plus uncapped commission

Salary for 25 hours: £16,724.67 per year rising to £17,122.67 at 9 months in role, plus uncapped commission

Hourly rate:?£12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts for 20 hours per week: Monday to Friday 04:45pm until 09:00pm

Shifts for 25 hour per week: Monday to Friday 03:40pm until 09:00pm

To Apply, send an up-to-date CV.