Customer Service Advisor

Customer Service Advisor

Our client is seeking a dedicated and enthusiastic Customer Service Advisor to assist their team on an interim basis. In this role, you will be the first point of contact for clients, providing exceptional service and support.

Job Summary

• £14.50- £15 per hour
• Temporary on-going
• Andover
• Full-time office based, Monday to Friday 8.00am- 4.00pm OR 9.00am- 5.00pm

Responsibilities

• Respond to customer enquiries via phone and email and escalate enquiries where necessary
• Assist in ad hoc customer audits
• Demonstrate effective product knowledge and build internal and external customer satisfaction
• Manage day to day relationships with logistics and warehouse
• Arrange customer orders and returns
• Liaise with the planning team to ensure successful customer delivery and communicate any shortages where necessary
• Support product lifestyle management and notify stakeholders of any product changes
• Provide support to other departments where necessary

Skills

• Proven experience in a customer service role, preferably within the FMCG sector.
• Experience of dealing with and resolving customer complaints
• Ability to resolve customer service issues to the satisfaction of the customer
• Excellent communication skills
• Experience of working with Third party logistics companies
• Knowledge of ERP systems
• In depth experience of CRM systems

If you are passionate about customer service then this could be the role for you!

As an equal opportunity’s employer, 1to1 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds.

1to1 Group is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on www.1to1group.co.uk for any other potential vacancies.

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