Customer Service Advisor

Customer Service Advisor

Venn Group have been approached by a Housing Association and would like to introduce the following position available:

Job Ref: J89228

Position: Customer Service Advisor

Location: Conwy

Rate: Negotiable (depending on experience)

Length: Up to 6 months

Hours: 9am – 5pm (Weekdays only)

Work Pattern: On Site

Key Responsibilities include:

• Respond to tenant enquiries via phone, email, and in person, providing accurate information and support on housing-related issues
• Update and maintain customer records using the housing management system to ensure all interactions are accurately documented
• Signpost tenants to relevant services and support, including rent advice, welfare support, or tenancy sustainment teams
• Handle complaints professionally and empathetically, working to resolve issues promptly and in line with the organisation’s procedures

Essential Criteria:

• Basic DBS
• Previous Customer Service experience, ideally in a health, social care, or third-sector setting

To find out more about this role or to apply please contact Simon, Adam or Molly on or alternatively reply to this email with your up-to-date CV

*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £50 worth of vouchers from a choice of high street organisations