Customer Service Advisor

Reed Talent Solutions are working alongside Fujitsu, looking to expand their busy Service Desk in Wakefield (WF1) with multiple 1st Line Support Agents.

Reed Talent Solutions and Fujitsu are dedicated to making the world more sustainable by building trust in society through innovation. With a diverse range of products, services, and solutions, we are looking for new members to come and join us, bringing with them strong interpersonal and communication skills and the ability to empathise with our customers, resolving issues and creating positive experiences, mirroring our shared values!

Role Info:

• Pay Rate: £12.60 per hour
• Shift Patterns: 40 hours per week, 5 x 8-hour shifts between 7am-7pm. Training period: 9am-5pm
• Location: Wakefield (WF1, full-time on-site)
• Contract: 12 months temporary with potential for permanent opportunities
• Start Date: ASAP

Your Role Responsibilities:

• Provide first-class customer service
• Resolve customer issues efficiently and effectively
• Handle phone calls, webchats, and other digital contacts
• Adhere to agreed SLA's and KPI's
• Support a key long-term partner through their digital transformation

About you:

• We are looking for individuals with strong interpersonal and communication skills
• Technical expertise is not required (full training will be provided), we value your ability to empathise with customers, resolve issues, and create positive experiences.
• If you excel in building relationships and delivering outstanding service, we want to hear from you!

Highly Desirable Skills:

• Passion for or interest in IT
• Educated to GCSE level or equivalent
• Excellent customer service skills
• Strong problem-solving abilities
• Exceptional verbal and written communication skills with attention to detail
• Ability to work effectively as part of a team
• High degree of initiative and creativity

If this sounds like something you would enjoy, please apply below with an up-to-date copy of your CV.