Customer Service Advisor

Protect What Matters - Join the Fight Against Fraud!
Have you ever felt that sinking feeling when you spot unfamiliar charges on your bank statement? That moment of panic?
We're recruiting Fraud Analysts on behalf of a major UK banking group committed to protecting customers from financial crime. This is your opportunity to join a dedicated team in Southend-on-Sea and make a real impact every day.

The Role:

As a Fraud Analyst, you'll be the first line of defence, identifying suspicious activity, investigating fraud cases, and safeguarding genuine customers. If you're passionate about customer service and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities:

• Detect fraud through high-risk identification strategies
• Investigate and escalate cases efficiently
• Contribute to improving customer service and fraud-prevention processes

Assignment Details:

Pay: £14.29/hour (with shift allowances up to £17.47/hour)
Start Date: 28th July 2025
Contract: 12-month temporary assignment (potential to extend or become permanent)
Location: Thanet Grange, Southend-on-Sea, Essex, SS0 0EJ
Hours: 35 hours/week across 5 days (between Monday and Sunday, 2:00pm - 10:00pm, including some bank holidays)

Training & Development:

• 8 weeks of comprehensive, classroom-based training
• Transition to a supported academy environment with live call experience
• Hybrid working available after achieving key performance benchmarks (minimum 6 in-office days/month)

What We're Looking For:

• Previous experience in customer service or telephone-based roles
• Excellent written and verbal communication skills
• Confidence working in a high-pressure, fast-paced setting
• Strong attention to detail and IT proficiency (Microsoft Office, multi-system use)
• A team-oriented, problem-solving mindset