Customer Service Advisor

Are you passionate about delivering exceptional customer service? We're working on behalf of a not-for-profit organisation to recruit a Customer Service Advisor to join their dedicated team near Birmingham City Centre.

This position is a 12-month fixed term contract covering Maternity Leave.

As a Customer Service Advisor, you will be responding to member queries, providing a first-class service for our members and collaborating with other departments for success.

Hours of work are 8:30am to 5:00pm Monday to Friday, please note this is an office-based position.

Benefits include: 33 days holiday including Bank Holidays, employee discount programme, BHSF health insurance and occupational sick pay scheme.

As the Customer Service Advisor, you will:

• Deliver an outstanding experience to members and prospective members in every interaction
• Respond promptly to enquiries via phone, email, website, post, and other channels
• Communicate clearly, empathetically, and professionally, including in time-sensitive situations
• Accurately log all contact and ensure detailed records are maintained
• Manage and process membership applications and associated documentation
• Coordinate appointments and casework referrals between members and internal experts
• Handle day-to-day admin tasks and incoming/outgoing correspondence efficiently
• Uphold the highest standards of confidentiality and discretion

As the Customer Service Advisor, you will have:

• Previous experience in a customer service role is essential
• Experience working in a regulated (ideally FCA) environment is highly desirable
• Strong administrative capabilities and attention to detail
• Professional and confident telephone manner
• Excellent written communication skills
• IT literacy, including Microsoft Office and database systems

You will have a genuine commitment to delivering exceptional service and making a difference.

INDLS