Customer Service Advisor

Job Title: Customer Service Advisor – Billing Team
Location: Shrewsbury (fully on-site)
Contract: 3-month contract with potential for permanent opportunities
Start Date: 1st August 2025
Pay Rate: £12.60 per hour (£24,242 pro rata)
Hours: 37 hours per week, to be worked between 8:00am and 6:00pm, Monday to Friday
Holiday: 25 days annual leave (pro rata) + bank holidays

Morson Talent is proud to be recruiting for Severn Trent, one of the UK’s leading utilities companies. We are looking for friendly, confident, and reliable Customer Service Advisors to join their Billing team based in Shrewsbury.

About the Role:
You’ll be handling inbound customer calls and emails relating to billing queries. Your role will be to resolve issues efficiently and professionally, delivering an excellent experience to every customer.
This is a full-time, office-based role with full training provided. It’s ideal for candidates with customer service or administration experience, whether from retail, hospitality, office, or another background.

Please note: Applicants must be available for the full duration of the training period with no annual leave booked (2 weeks from 1st August).

What Youll Be Doing:
• Handling incoming telephone calls and email queries from customers
• Providing clear, accurate, and helpful responses regarding billing
• Updating internal systems with accurate information
• Working as part of a supportive and collaborative team
• Delivering high levels of customer satisfaction in every interaction

What We’re Looking For:
• Previous experience in customer service or administration (call centre experience is not essential)
• Good communication and listening skills
• A positive attitude and willingness to learn
• Ability to work to targets and remain calm under pressure
• Basic IT skills and ability to pick up new systems quickly
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Apply today with your CV or contact Morson Talent for more information.
This is a fantastic opportunity to join Severn Trent and gain valuable experience with a respected organisation.