Customer Service Advisor

REED Business Support is supporting with a well-established organisation in Newcastle with the recruitment of a number of temporary Customer Service Advisors. These roles are expected to last for circa three months in the first instance.

KEY DUTIES AND RESPONSIBILITIES:

• Handle incoming calls in a polite and professional manner
• Resolve customer queries efficiently ensuring high levels of satisfaction
• Update and maintain customer accounts on internal databases
• Escalate complaints when necessary
• Data Entry
• Work within strict company polices and guidelines
• Ensure weekly KPIs are met
• General office administration

PERSON SPECIFICATION:

• Excellent communication skills both written and verbal
• Customer focused with strong interpersonal skills
• Organised and able to manage workloads
• Ability to think on your feet and resolve problems
• Sound attention to detail
• Competent user of IT
• Professional demeanour
• Team player
• Able to multitask

HOURS OF WORK:

Monday – Friday: 8:00am – 8:00pm (Hours between)

Saturday – 9:00am – 5:00pm

Sunday – 10:00am – 4:00pm

These roles are fully office based and shift work will be involved within the above remit. On average you will work 1 in 3 weekends.

Please note, in order to undertake this opportunity, you must successfully pass a credit check.