Customer Service Advisor

Customer Service Advisor
Location: Perth, Scotland
Salary: £12.61 per hour (£24,603 pro rata per annum)
Contract: 3 months possible permanent opportunities (full-time, 37.5 hours per week)
Start Date: Early August
Potential for Permanent Opportunities

Morson Talent is delighted to be supporting our client, a well-established organisation in the transport sector, with the recruitment of Customer Service Advisors to join their team in Perth on a 16-week fixed-term basis.

This is a fantastic opportunity for individuals with a passion for helping people and delivering excellent service. Whether youre from a retail, hospitality, or office-based customer service background, wed love to hear from you.

What you’ll be doing:

• Responding to customer enquiries via phone, providing accurate and helpful information on timetables, tickets, fares, and services
• Assisting with lost property enquiries and resolving customer complaints in a professional and empathetic manner
• Working collaboratively within a supportive team environment
• Representing the brand positively and maintaining a high standard of customer service at all times

What we’re looking for:

• Strong communication skills and a professional, customer-first approach
• Previous customer service experience (retail, hospitality, or office-based roles welcome)
• Confidence using systems and following processes
• A team player with the ability to work under pressure during busy periods

The details:

• Full-time hours: 37.5 per week
• Shift patterns: 8am – 6pm Monday to Friday, 9am – 5pm weekends (You’ll work 1 weekend day every other weekend a full 16-week rota will be provided)
• Two-week, classroom-based training provided at the start of the contract (no holidays permitted during this time)
• Free local bus travel provided
• 25 days holiday (pro rata) plus bank holidays
• On-site parking available

Assessment Centres:
Morson Talent will be leading assessment centres as part of the recruitment process.

If youre looking for a rewarding role this summer with a company that values great customer service — and the opportunity for a permanent role at the end — apply today.