Customer Service Advisor

We are looking for a confident and customer service-focused individual to join a well-established company in the Lancing as a Customer Service Advisor within their Customer Service Support team. This is a temporary to permanent opportunity offering variety, responsibility, and the chance to make a real impact on customer satisfaction.

The successful candidate will be the first point of contact for customers, handling service requests, assigning jobs to engineers, and providing first-line technical support over the phone. Previous experience in customer service is essential, and knowledge of Excel is preferred.

Customer Service Advisor duties will include:

• Answering customer calls and emails regarding breakdowns and service requests
• Booking visits and following up with customers
• Providing first-line technical support to resolve issues over the phone
• Updating customer records accurately
• Liaising with engineers and team leaders
• General admin duties

Requirements:

• Excellent customer service and communication skills
• Ability to respond to problems quickly and accurately
• Flexible and proactive approach to work
• Previous customer service experience
• Knowledge of Excel desirable

Hours: Monday to Friday, full-time 37.5 hours a week

Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of workplaces within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

• 24/7 access to NHS-approved GP telephone support and prescription services
• Access to the UK’s largest employee discount platform
• Specialist medical assistance and support hotline
• Weekly pay
• Hundreds of gym discounts
• 24/7 access to mental health crisis support and counselling

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment