Customer Service Advisor

We're on the lookout for a Customer Service Representative to join our client's team on a temporary-to-permanent basis. This role is ideal for someone who thrives in a structured environment and enjoys a mix of administrative tasks and customer interactions. With an immediate start and the potential for permanent opportunities, this could be the perfect next step in your career!

• Location: Stockton-on-Tees (Office-Based)
• Working Hours: Monday to Friday, 9 AM - 5 PM
• Job Type: Temporary (Ongoing)

• Promptly and professionally respond to inquiries via a shared inbox.
• Efficiently transfer data to and from spreadsheets.
• Guide clients through services, terms, and conditions.
• Manage auto-renewal processes, including sending reminder emails and processing renewals.
• Send text renewal reminders by transferring data to a texting system and executing bulk text blasts.
• Handle cancellations by following predefined protocols and processing them in the system.
• Manage client calls, update information, discuss terms and conditions, and send updated documents.
• Triage incoming calls, ensuring they are directed to the appropriate department or personnel.

• Proven experience in an administrative role, ideally within the professional services sector.
• Strong communication and customer service skills.
• Ability to manage multiple tasks efficiently and effectively.
• Familiarity with office management systems and procedures.

• Competitive salary.
• Free parking onsite.
• Opportunities for permanent employment following the temporary assignment.

Ready to take the next step? Apply now by submitting your CV!