C

Customer Service Advisor

icon building Company : Confidential
icon briefcase Job Type : Contract

Number of Applicants

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Job Description - Customer Service Advisor

We're on the lookout for a Customer Service Representative to join our client's team on a temporary-to-permanent basis. This role is ideal for someone who thrives in a structured environment and enjoys a mix of administrative tasks and customer interactions. With an immediate start and the potential for permanent opportunities, this could be the perfect next step in your career!

  • Location: Stockton-on-Tees (Office-Based)
  • Working Hours: Monday to Friday, 9 AM - 5 PM
  • Job Type: Temporary (Ongoing)
What You'll Be Doing:
  • Promptly and professionally respond to inquiries via a shared inbox.
  • Efficiently transfer data to and from spreadsheets.
  • Guide clients through services, terms, and conditions.
  • Manage auto-renewal processes, including sending reminder emails and processing renewals.
  • Send text renewal reminders by transferring data to a texting system and executing bulk text blasts.
  • Handle cancellations by following predefined protocols and processing them in the system.
  • Manage client calls, update information, discuss terms and conditions, and send updated documents.
  • Triage incoming calls, ensuring they are directed to the appropriate department or personnel.
What We're Looking For:
  • Proven experience in an administrative role, ideally within the professional services sector.
  • Strong communication and customer service skills.
  • Ability to manage multiple tasks efficiently and effectively.
  • Familiarity with office management systems and procedures.
Benefits:
  • Competitive salary.
  • Free parking onsite.
  • Opportunities for permanent employment following the temporary assignment.

Ready to take the next step? Apply now by submitting your CV!

Original job Customer Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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