Customer Service Advisor

Customer Service Advisors (full time) – Multiple Start Dates (Feb–May)

Fixed Term Contracts until September 2026
Apply by: 9th January 2026
Open Day: Thursday 15th January 2026 

We’re looking for friendly, customer-focused people to join our growing Customer Services Team, helping customers at every stage of their TentBox journey.

You’ll build expert knowledge of our roof tents and accessories, supporting customers across WhatsApp, email, phone, social channels, and in our on-site HQ showroom. From first questions to post-purchase support, you’ll deliver a confident, white-glove experience that puts the customer first.

We’re after people who love helping others, communicate clearly, and thrive in a fast-paced environment. Experience delivering customer support through digital systems is a bonus.

If you want to be part of a fast-growing, adventure-led brand and a team that genuinely cares about great customer experiences, we’d love to hear from you.

What you’ll do

• Handle customer enquiries mostly via email and live chat (some phone and face to face)


• Provide clear, accurate information and first-class customer service


• Resolve customer queries quickly and effectively


• Work collaboratively with team members and other departments


• Use internal systems to log interactions and follow processes
  
  

What we’re looking for

• Strong communication skills and a positive attitude


• Comfortable using IT systems


• Comfortable speaking to customers over the phone and face to face


• A genuine desire to help people


• Experience in customer service is beneficial — full specific training provided
  
  

What We Offer

• Competitive salary


• Flexible shift patterns - 5 x 8-hour shifts a week, Monday to Sunday


• Hybrid work - evening and weekend shifts can be performed from home


• 35 days annual leave (inc bank holidays)


• Pension contributions through NEST


• Free on-site parking (We are located in North Baddesley)


• Free breakfast, lunch, drinks and snacks in our fully stocked kitchen!


• 
  

What You’ll Love

• Casual dress code


• Opportunity to borrow our full range of TentBox roof tents whenever you’d like


• Staff and Family and Friends discount


• Friendly Company Culture


• A unique opportunity to work with a rapidly growing company set for global expansion


• Regular Team Socials and opportunities to test our product range

How to apply

Please submit your application by 9th January.

Shortlisted applicants will be invited to our Open Day on Thursday 15th January. The Open Day includes group tasks, a short interview and skill test and the chance to meet the team.