Customer Service Advisor - Local Authority

• Job Type: Temporary ongoing
• Location: central Bexleyheath (hybrid after training 2/3 days in office dependant on business needs)
• Working Hours: 36 hours per week, Monday to Friday, 09:00 - 17:00
• Hourly rate: £13.85 PAYE per hour

We are seeking a Contact Centre Agent to join our team on a temporary basis. This role is ideal for someone with excellent experience in a Contact Centre environment, capable of handling calls and addressing a wide range of issues in a professional and customer-focused manner.

• Handle incoming calls and assist customers with their inquiries in a timely and efficient manner.
• Maintain a high level of professionalism and customer service at all times.
• Address and resolve customer issues, providing accurate and appropriate information.
• Follow communication scripts when handling different topics but also have the flexibility to adapt when needed.
• Enter new customer information into the system and update existing customer information.
• Participate in training sessions to continuously improve your knowledge and skills.

• Proven experience in a Contact Centre environment.
• Strong ICT skills.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and adapt to a dynamic environment.
• Must be able to attend in-house training and work from our Bexleyheath office.

• Comprehensive in-house training.
• Exposure to a professional environment and the opportunity to develop valuable skills.
• Supportive team and management.

To apply for the Contact Centre Agent position, please submit your CV