Customer Service Advisor - Seasonal

Our client, a rapid growing company is based on the outskirts of Romsey are looking for Seasonal Temporary Customer Service/Product Support Specialists for 5 months

The role of Customer Service/ Product Support Specialist with be 5 x 8 hour shifts per week 37.5 hours £12.82 per hour

The customer Service product specialist role will be based in the office based on the outskirts of Romsey.

You will need to work one weekend in three which can be done from home.

Also you will need to do work one week of lates 12pm -8pm which can also be worked from home.

The Role of Customer Service/ Product Specialist:

• Reply to customer enquiries through ticketing system
• Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
• Follow our standard processes at all times to ensure a smooth experience with returns, exchanges, etc.
• Work across a range of shifts each week, which can include evenings and weekends
• Adapt to changes and new processes quickly
• Work collaboratively to uphold and improve our 4.7*/excellent rating on Trustpilot Ideal Candidate

We’re looking for driven individuals with a passion for outdoor adventure. You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positively and creative thinking are a must. We’re an enthusiastic team of motivated individuals, and we’re looking for people who will fit right in from the get-go.

You will have experience in:

• Providing a high level of customer service across a range of channels
• Performing in accordance with our KPIs and CSAT scores

If you are an experience customer service person with passion and drive to help customers, and are able to make a commit to a temporary contract for 5 months please do not hesitate to contact The Work Shop today for a informal conversation

Customer Service, Outdoors, Temporary, contract, Administrator, 5 months, Romsey