Customer Service Advisor Web Based

Customer service advisor (Web based, no telephone)

Personal Laptop needed with home internet connection!

£12.21/hr plus holiday pay

Temporary

Office based in Salford with some Hybrid work

On site interviews taking place Tuesday 7th October 2025 & Tuesday 14th October 2025.

With the Christmas period getting closer. Robert Walters have partnered with one of the leading online beauty retailers in the UK. They require several temporary staff to join during the months of October, November and potentially December to deal with increased volumes of customer service.

• Period between 1 to 3 months temporary cover
• Weekly pay
• Hybrid working, Salford based (Personal laptop and good home internet connection needed)
• Closed on Christmas day
• Monday-Sunday (Closed Saturdays) 9am till 5pm. 2 consecutive days off (either Friday & Saturday or Saturday & Sunday) on rotation
• Shift pattern given following the first week of training
• Start dates as earlier as Monday 27th October

Job duties:

• Engage with customers through email, providing exceptional service and support
• Proactively resolve customer issues and complaints with empathy, ensuring a positive and personalised approach
• Handle all customer interactions with a solution focused mindset
• Manage orders, returns and exchanges efficiently while maintaining accuracy and using systems correctly
• Achieve individual performance targets and contribute to team goals focused on customer satisfaction
• Carry out all tasks whilst living and breathing the values and behaviours

What you will bring:

• Experience working in customer service or graduates with good written communication skills
• Own laptop and internet connection at home
• Able to work in fast-paced environment and multi-task
• Excellent written communication and people skills.
• Good IT skills and comfortable using software such as excel
• Polite, tactful and friendly attitude.

If you're interested in the following job opportunity apply online today to discuss further!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates