Customer Service Advisor - Work From Home

Job Title: Customer Service Advisor - University of Nottingham Admissions and Registration

Location: Remote (UK)

Pay Rate: £12.21 per hour

Contract Details: Temporary contract from 11th August to 19th August.

Training: Full training Provided

Responsibilities:

• Assist prospective students and parents with university applications and queries via phone.
• Provide accurate and empathetic information about the admissions and application processes.
• Ensure a professional and supportive customer experience at all times.
• Record and manage information in compliance with data protection requirements.
• Thrive in a high-pressure, time-sensitive environment.
• Support new team members during peak Clearing week.

Person Specification:

• Must have the right to work in the UK.
• Strong customer service skills with a compassionate approach.
• Ability to remain calm and resilient under pressure.
• High level of spoken and written communication.
• Available for the full duration of the assignment.
• Proficient in using PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook).
• Previous experience in a similar customer advisor role is essential.

Technical Requirements:

• Personal device running Windows 11 or above (Apple devices, Chromebooks, and tablets not compatible).
• Up-to-date antivirus software installed.
• Functioning headset (speakers not permitted).
• Access to a quiet, distraction-free working environment.

If you are passionate about providing excellent customer service and have the relevant experience, we want to hear from you! Join our dynamic team and help prospective students embark on their journey to higher education. Apply today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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