Customer Service Advisor/ Work Planner Housing

Location: Berkshire - Local Authority 

Hourly Rate: £14.13

Contract Length: 3 to 6 months

Working Hours: Full-time, office-based, Monday to Friday with shifts from 08:00 to 16:00 and 09:00 to 17:00

About the Role: We are seeking a versatile and customer-focused Work Planner to join our Maintenance Team. As part of an operational team, you will ensure efficient and effective service delivery, providing excellent customer care and front-line service.

Key Responsibilities:

• Provide administration and customer service support in a busy Maintenance Office
• Handle repair enquiries and process work requests from Council tenants and internal customers
• Update and maintain database records
• Produce documents and standard letters
• Process work tickets for the in-house Housing Repairs and Maintenance Service
• Provide technical administration support for all areas of the team

Requirements:

• Experience in a similar role
• Strong customer service skills
• Excellent administrative and organizational abilities
• Ability to work in a challenging environment

If you have the experience and expertise and are looking for a new challenge.

APPLY NOW!

or contact Reed Reading Office.