Customer Service Agent

?? Call Centre Agent – Temporary Contract (Until March 2026)
?? Glasgow – Hybrid (1 day in the office per week)
?? £13.50 per hour
?? Full-time, Monday to Friday

Are you a confident communicator with a passion for delivering excellent customer service? We’re currently recruiting Call Centre Agents to join a busy public-facing helpline team based in Glasgow.

This is a fantastic temporary opportunity running until March 2026, ideal for someone with experience in a customer-focused role who thrives in a fast-paced environment. You’ll be the first point of contact for members of the public, handling enquiries by phone and email, providing clear and accurate information, and ensuring every customer receives a high level of support.

What you’ll be doing:

• Responding to inbound queries from the public via phone and email
• Providing accurate and helpful information in line with internal processes
• Logging enquiries and maintaining clear, organised records
• Supporting your team with shared workloads and training new starters as needed
• Meeting team performance targets and contributing to service improvements

What we’re looking for:

• Previous experience in a customer service or call centre environment
• Strong written and verbal communication skills
• High attention to detail and good organisational ability
• Confident using Microsoft Office tools (Outlook, Word, Excel)
• A team player who can also work independently and prioritise effectively

Why apply?

• Gain valuable experience in a government-related service
• Flexible hybrid working – just 1 day per week in the office
• Friendly and supportive team environment

For more information on this opportunity please contact Codie Smith at Pertemps Recruitment.
Pertemps acts as both an employment business and an employment agency