Customer Service Agent

Customer Service Agent - Dynamic, Growing Company
Location: Bradwell Abbey, Milton Keynes
Salary: £13.00 - £13.50 per hour (16-week Temp to Perm) | £27,000 per annum once permanent
Contract: Temp to Perm (16 weeks)
Hours: 9am to 5.00pm - 30 minutes lunch

Are you a proactive and professional team player looking to make a real impact in a fast-growing business? Join our dynamic company as a Customer Service Agent and play a key role in delivering outstanding service to our network of resellers and helping us achieve our ambitious business goals.

As we continue to expand, we are looking for someone who thrives in a fast-paced environment and takes pride in contributing to a collaborative and busy team.

Key Responsibilities:

• Act as the first point of contact for reseller enquiries via phone
• Process orders received through formal channels and the website
• Handle sample requests and verify payment details with orders
• Take credit card payments over the phone (where applicable)
• Check all orders for accuracy and completeness before production
• Manage internal and overseas shipping logistics
• Produce both Pro-forma and standard invoices

About You:

To be successful in this role, you’ll bring:

• A confident, professional, and outgoing manner
• A proactive attitude with a passion for excellent customer service
• Proven ability to work effectively in a small, close-knit team
• Strong organisational skills and a process-driven mindset
• Excellent attention to detail and a high level of accuracy
• Clear, effective communication skills
• The ability to manage multiple priorities independently
• Proficiency in Microsoft Office, particularly Outlook and Excel

What We Offer:

• The opportunity to join a vibrant company with exciting growth prospects
• A supportive, collaborative work environment where your contribution matters
• Temporary to Permanent role after 16 weeks
• Competitive hourly pay and a £27,000 salary once permanent

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.