Customer Service Agent (Temp)

Full-time, temporary position (12 weeks initially) based in Coventry, offering £12.21/hour

Are you an experienced customer service professional looking to take the next step in your career? Would you like to work for an internationally-recognised brand, working within a sales-driven environment as part of a supportive team? Then this could be the role for you! Based near Coventry, the successful applicant will work as part of the Customer Service Team to provide an outstanding service to the company’s customer base. There are also potentially permeant opportunities after the temporary role.

Key responsibilities of the role will include:

• Managing inbound queries via phone, email and online messenger, ensuring all queries are responded to in a prompt and professional manner
• Providing advice and guidance to customers, ensuring complete satisfaction with queries related to purchases, products or issues
• Acting as an ambassador to the brand by advising on products and purchases and providing an exceptional service

Prospective applicants must have previous experience within a sales or customer-service role, ideally within a call centre environment.

Applicants must have excellent communication skills, both written and verbal, be able to remain calm under pressure, and have outstanding customer service and interpersonal skills; ensuring all customers feel listened to. Applicants must also be prepared to work occasional weekends.

Due to the location of the role, it is advised that applicants are able to drive.

If you think this is the role for you, please apply online today! If you have any queries about the role contact Katie on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is acting as an employment business, and is an Equal Opportunities Employer.

Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data.