Customer Service Analyst

Job Title: Customer Service Analyst
Location: Burgess Hill (Fully On-Site)
Contract: 3 Months

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting opportunity for you to join our dynamic team as a Customer Service Analyst!

What You'll Do:

As a Customer Service Analyst, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring that every user receives swift resolutions to their issues. Here's what you can expect:

• Provide proactive, customer-focused support in a face-to-face setting.
• utilise your problem-solving and people skills to assist users efficiently.
• Log and track incidents using ITSM systems while adhering to service level agreements (SLAs).
• Identify recurring issues and escalate them to relevant teams for further investigation.
• Build strong relationships with team members and end users alike to foster a collaborative environment.

What We're Looking For:

To succeed in this role, you should have:

• Excellent customer service skills with a calm, assured, and empathetic approach.
• A knack for teamwork and relationship-building.
• Basic understanding of ITSM systems; prior experience is a plus.
• Eagerness to learn and acquire new technical skills.
• Exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial, though training will be provided.
• Experience with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is a plus.
• Familiarity with building and configuring computers for new starters or upgrading existing laptops.

If you're ready to embark on an exciting career journey with us and have the skills we're looking for, we'd love to hear from you! Bring your enthusiasm and expertise to our team, and together we can create exceptional experiences for our end users.

Apply today and take the first step toward a rewarding career as a Customer Service Analyst!

Don't miss out on this fantastic opportunity! We are eager to welcome you aboard.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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