Customer Service & Leasing Assistant- New BTR Development

Customer Service/leasing Assistant - New BTR Development

Location: New development site (Staines area)
Contract Type: Fixed-term (5 weeks)
Start Date: 1st of July

Working Hours: 8 hours per day, on-site with flexibility between 8:00 - 20:00
Occasional weekend working may be required

About the Role

We're seeking an enthusiastic Customer Service Assistant to join our team at an exciting new property development. This temporary 5-week role is perfect for someone who loves engaging with people and has strong social media skills. You'll be the first point of contact for prospective members and play a crucial role in delivering exceptional customer service while the site establishes itself before our General Manager starts in August.

Key Responsibilities

Community Care, Engagement and Satisfaction

• Front of House Excellence: Lead telephone and in-person support, handling day-to-day member queries
• Relationship Building: Develop and maintain relationships with prospective members, ensuring high-level customer service and satisfaction
• Social Media Management: Actively engage with members through various online platforms, create TikTok content and virtual tours, respond to messages and manage social media presence
• Event Support: Assist with visual promotions for upcoming programming/events and community initiatives
• Member Experience: Support the development of member experience through programming, initiatives, and events
• Proactive Communication: Keep management informed of any arising concerns and actively seek member feedback

Lettings and Customer Journey Management

• Property Viewings: Conduct engaging property tours, showcasing features and benefits to potential members
• Pipeline Management: Assist with lettings and actively manage the enquiry pipeline through to booking
• Product Knowledge: Maintain full understanding of all products, services, and competitor offerings
• Administrative Support: Handle light administrative duties including writing emails, processing agreements, and maintaining records
• Contractor Liaison: Coordinate with external contractors, ensuring proper site access procedures
• Membership Processing: Prepare and process membership agreements in line with company procedures
• Timely Communication: Deal with member enquiries promptly and maintain organised email systems

Operational Support

• Site Presence: Maintain professional presence on-site, ensuring proper signing in/out procedures
• Financial Awareness: Support basic financial management tasks and communicate any issues to management
• Health & Safety: Follow all H&S policies and procedures, including fire and emergency protocols

What We're Looking For

Essential Requirements

• Social Media Expertise: Strong experience with social media platforms, particularly TikTok and virtual content creation
• Customer Service Background: Previous experience in customer service, leasing, or property roles
• Communication Skills: Excellent verbal and written communication abilities
• Professional Attitude: Reliable, punctual, and able to represent the company professionally
• Tech Savvy: Comfortable with computerised booking and management systems
• People Person: Naturally friendly and approachable manner with strong interpersonal skills

Desirable Qualities

• Experience in property or lettings industry
• Event coordination experience
• Financial administration knowledge
• Flexibility to work varied hours within operating times

What We Offer

• Competitive daily rate for 40 hours per week
• Opportunity to work on a brand-new development
• Creative freedom with social media content
• Supportive team environment
• Professional development in the property sector
• Equal opportunities employer committed to diversity and inclusion

Working Conditions

• Monday to Friday core hours with flexibility between 8:00-20:00
• Occasional weekend work may be required
• On-site presence required for full shift duration
• Physical requirements include conducting property tours and general office duties

Application Process: Please send your CV and a brief cover letter highlighting your social media experience and customer service background.

Equal Opportunities: We believe in equal opportunities and inclusively, valuing the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities and are open to discussing any reasonable adjustments you may need.

Please note: This is a temporary 5-week position that will conclude before our General Manager starts in August, making it ideal for someone seeking short-term employment or looking to gain valuable experience in the property sector.