Customer Service & Leasing Representative

Are you passionate about delivering exceptional customer service in the residential property sector?

We're seeking a dynamic Customer Service & Sales Representative to join our team at a premium residential development in West London. This is a fantastic opportunity to be the face of our brand, creating a welcoming environment for residents and visitors alike.

Leasing & Administration:

• Respond to enquiries promptly and professionally via email and phone
• Manage resident expectations and queries effectively
• Conduct viewings with prospective tenants and record feedback
• Assist with check-in/check-out processes and property inductions
• Prepare inventories and arrange utility registrations
• Support branded marketing campaigns and assist with market research

Customer Excellence:

• Take ownership of the reception area, ensuring a warm welcome for all visitors
• Provide exceptional service to residents, contractors, and visitors
• Address resident issues and service requests within 24 hours
• Promote community atmosphere through resident events and recognition programmes
• Maintain regular 5* reviews and high customer satisfaction scores

Property Management:

• Assist with day-to-day reactive maintenance and property inspections
• Ensure compliance with health and safety standards
• Support the upkeep of communal areas and report any deficiencies
• Use property management systems (Yardi) for various transactions and reporting

Essential:

• Experience in property lettings or related business (student accommodations, serviced apartments)
• Excellent customer relationship skills with attention to detail
• Strong organisation and administration abilities
• Responsive and adaptable to fast-paced environments
• Clear and effective communication skills (verbal and written)
• Intermediate IT skills including Microsoft Office and property management systems

Desirable:

• Private residential sector experience
• ARLA membership
• Yardi property management system knowledge
• Sales skills and confidence in promoting products

• You have a 'can-do' attitude with desire to learn and achieve outstanding results
• You're a team player willing to support others
• You can work independently on a day-to-day basis
• You're available to work Saturdays and public holidays as part of the rota
• You're flexible to work at different locations if required

Working Hours: 40 hours per week over 5 days Location: West London Reports to: General Manager