Customer Service & Sales Administrator (French Speaking)

Reports to: Head of Customer Service and Inside Sales
Department: Customer Service and Inside Sales

Purpose of the Role
We are seeking an enthusiastic and versatile individual with exceptional customer service and sales skills, fluent in both French and English, to join our friendly and supportive team. This role combines responsibilities from customer service and sales, including handling customer enquiries, driving sales conversions, submitting quotes to clients, booking travel for customers, and translating content from English to French. Our UK office is a warm and fun environment, where you will be surrounded by colleagues who are passionate about delivering unique motorsport experiences.

Background
Motorsport Events, part of Driven Lifestyle, the digital market leader in motorsport and automotive, is passionate about curating and delivering unrivalled experiences to the world’s premier motorsport events. Representing the largest audience of motorsport and auto-enthusiasts globally, we sell for over 120 events and have delivered 800,000 experiences to customers across more than 100 countries. We are committed to expanding the reach of live motorsport by empowering customers with rich, informative content and exceptional service to help them make informed decisions about where to go, what to see, and what to do.

Principal Accountabilities:

• Customer Service: Handle customer enquiries and bookings in both French and English via email, telephone, online chat, and social media private messages, ensuring a polite, professional, and friendly experience.


• Sales Conversion: Provide product knowledge, suggestions, and tailored recommendations to convert inbound enquiries into sales, helping customers choose the right packages.


• Quote Submission: Prepare and submit accurate and timely quotes to clients, ensuring clarity and alignment with their requirements.


• Travel Booking: Arrange and book travel components for customers, including flights, accommodations, and other logistics, ensuring a seamless experience.


• Translation: Translate website content, customer communications, quotes, and other relevant materials from English to French.


• Booking Management: Accurately manage and input customer bookings into the online system, ensuring correct spelling, grammar, and attention to detail.


• Event Support: Assist with the fulfilment and dispatch of customer ticket bookings and travel-related documents. Attend headline events to support setup, breakdown, and operations, ensuring client satisfaction and resolving complaints on-site.


• Supplier Liaison: Coordinate with external travel component suppliers and providers to ensure bookings and quotes are completed and fulfilled.


• Outbound Sales: Represent the company at trade shows, familiarisation trips, and supplier visits to secure business with sponsors, teams, and corporate clients.


• Ad Hoc Tasks: Undertake additional tasks as required to support the company’s goals and operations.

Skills, Knowledge, and Attributes Required:

• A positive, enthusiastic, and motivated individual with a passion for delivering service beyond expectations.


• A genuine desire to help customers and champion Motorsport Events’ service and values.


• Native-level French and fluent English proficiency.


• Excellent oral and telephone communication skills, with a polite, patient, friendly, and professional tone.


• Exceptional written communication skills, able to produce clear, well-written, and professional content for emails, quotes, and live chat.


• Impeccable attention to detail and a high level of accuracy in all tasks, including quote preparation and travel bookings.


• Well-organised, proactive, and capable of managing multiple tasks through effective prioritisation.


• Ability to work independently and collaboratively within a team.


• Willingness to learn company products, systems, and procedures.


• Previous experience in customer service, sales, events, or travel booking is desirable.

How Will Success in This Role Be Measured?

• Customer Satisfaction: Achieve CSAT scores above 90% and positive customer feedback, including at least one positive mention per month on social media or Trustpilot.


• Sales Performance: Meet or exceed sales conversion rates and contribute to revenue and budget targets through effective quote submissions and sales conversions.


• Response Time: Ensure average response times for customer enquiries and quotes are below 5 days.


• Accuracy: Maintain high accuracy in booking management, quote preparation, travel arrangements, and written communications.


• Team Contribution: Demonstrate strong teamwork to support the department’s goals and event operations.