Customer Service Co Ordinator

Customer Services Coordinator

•    Location: Aldermaston (due to the location you will need to be a driver)

•    Job Type: Full-time, 9.00am -5.00pm Monday - Thursday with an hour lunch break and 9.00am - 4:30pm on Friday with half an hour lunch.

•    This is a fixed term 15 month contract to start in May to cover Maternity

•    Initially full time in the office converting to hybrid working in the office twice a week

•    Salary: £27,000 per annum

We are seeking a highly organised, driven, and motivated Customer Services Coordinator to join our dynamic customer services team. This role is ideal for someone with a proven ability to use initiative, prioritise workloads, and excel in a fast-paced environment. Excellent problem-solving skills, focus, and attention to detail are crucial, along with clear and confident communication abilities.

Day-to-day of the role:

•    Accurately and timely process customer orders received via email or electronically.

•    Professionally handle customer enquiries, complaints, and escalations via telephone and email, investigate any issues and resolve effectively.

•    Liaise with third-party warehouse and freight forwarders regarding delivery enquiries, product collections, and freight quotes.

•    Proactively manage customer backorders, liaising with necessary departments and keeping customers informed.

•    Raise invoices and accurately process credits.

•    Centralise and maintain a shared knowledge base.

•    Provide customers with product information and actively promote and upsell new products.

•    Share office responsibilities and perform any other duties that may be reasonably required by the Customer Service team.

Required Skills & Qualifications:

•    Educated to a high standard with at least 5 GCSEs (or equivalent) at grade C or above.

•    Experience in a customer service environment is an advantage.

•    Computer literate with an intermediate knowledge of Word and Excel.

•    High level of accuracy and attention to detail.

•    Strong organisational skills with the ability to prioritise and multitask.

•    Ability to work under pressure.

•    Excellent communication and negotiation skills.

•    Full driving license and access to a car.

•    Ability to identify issues and find the most cost-effective solutions.

•    Knowledge of additional languages is an advantage.

If you are interested then please apply on line and I will screen your cv and contact you with more information if successful.