Customer Service Co Ordinator

• Temporary Position (6-8 weeks with potential for extension or permanency)
• Salary: £26,500 per annum
• Location: IP12
• Start Date: Monday 19th May 2025 or ASAP
• Working Hours: Monday – Friday, 8:30 – 17:30

Join our team as a Service Coordinator, where you will play a crucial role in managing and coordinating the activities of Engineers within your designated zone. This position involves handling installations, services, and breakdowns efficiently to ensure optimal service delivery.

• Answer telephone calls from customers and Engineers promptly and courteously.
• Log all breakdowns, schedule bookings for Engineers, and keep all parties informed of arrangements or changes.
• Order parts on behalf of Engineers, maintaining communication about the status of ordered parts.
• Handle customer queries regarding the status of jobs and manage the re-booking process for follow-up Engineer visits.
• Verify job details upon completion, liaise with Engineers about any discrepancies, and ensure that invoices are processed correctly.

• Excellent communication and customer service skills.
• Ability to manage multiple tasks and maintain attention to detail.
• Experience in a coordination or administrative role, preferably within a technical or fast paced environment.
• Strong organisational skills and the ability to work under pressure.

• Full training and support.
• Free onsite parking
• Opportunity for the role to go permanent