Customer Service Consultant

• Annual Salary: £24,500 - £27,950
• Location: Solihull
• Job Type: 12-month Fixed Term Contract, Full-time (36 hours per week, Monday to Saturday) Saturdays on a rota basis.

Join a leading organisation that places its customers at the heart of everything it does. As a Customer Consultant, you will be instrumental in providing exceptional customer service and helping individuals achieve their financial goals.

• Be the First Point of Contact: Warmly welcome customers in-branch and over the phone, ensuring their first interaction is positive.
• Engage and Understand: Utilise insightful questions to uncover and understand customer needs, providing tailored solutions.
• Listen and Tailor Solutions: Offer personalised solutions by listening carefully to each customer’s unique circumstances.
• Proactive Outreach: Reach out to customers over the phone to identify their needs and discuss support options.
• Maintain Accurate Records: Keep customer records up-to-date and accurate using internal systems, focusing on identifying and supporting vulnerable customers.
• Adhere to Policies: Understand and adhere to policies, standards, and controls, with training and coaching provided.

• Experience in customer interaction, whether in person or over the phone.
• Background in retail, food & beverage, guest services, or health/care sectors is advantageous.
• Ability to work well with others and maintain a 'one-team' mindset.
• Agile and fast paced during busy periods, with excellent time management skills.
• Desire and ability to grow, adapt, and change to meet business needs and priorities.

• Competitive salary with an annual discretionary bonus scheme (average on-target bonus of 8%).
• 25 days standard annual leave + bank holidays, increasing with service.
• Holiday trading scheme to buy and sell leave.
• Generous employer-matched pension contributions – up to 10% per annum.
• Access to benefits portal including Employee Assistance Programme and discounts.

To apply for the Customer Consultant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.