Customer Service Coordinator

Customer Service Coordinator
 
£25,000-£26,000
Full time, Monday – Friday
Temp-to-perm
Bury St Edmunds
 
On behalf of our client based on the outskirts of Bury St Edmunds, we are searching for a Customer Service Coordinator to join their welcoming team.

The successful candidate will have previous experience within a customer service environment, excellent administrative skills and will demonstrate strong communication skills.

The chosen candidate will be supporting the sales team, dealing with customers (both internal and external) to ensure that a consistently high level of service is provided.
 
Responsibilities:

• Supporting the sales team to achieve maximum efficiency
• Dealing with customers and clients via telephone calls and emails
• Ensuring that outstanding customer service is demonstrated throughout each working day
• Dealing with orders, returns, sales, and after sales service
• Dealing with both internal and external customers
• Handling general administrative duties where required

Key Skills:

• Previous experience within customer service
• Knowledge of Salesforce and SAP
• Demonstrates strong customer service skills
• Works well as part of a team, however, is also able to use own initiative and be self-disciplined
• Strong verbal and written communication skills
• The ability to acknowledge and deal with frequently asked questions

If you are interested in this role, please apply with a current CV or contact the Bury St Edmunds office for more information.