Customer Service Coordinator

An exciting opportunity has arisen for a highly organised and dedicated Customer Service Coordinator, based in Trowbridge. The role requires excellent customer service skills and the ability to handle sensitive information with discretion.

Client Details

Our client is a large organisation with a reputation for excellence. Known for their high-quality products, they are committed to enhancing consumer experience and fostering a productive work environment

Description

* To manage a high volume of calls

* To create, update and close records in databases (CRM)

* To follow communication procedures, guidelines and policies

* To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction

* To provide accurate, valid and complete information by using the right methods/tools

* Work with customer service manager to ensure proper customer service is being delivered

Profile

A successful Customer Service Coordinator should have:

• Exceptional communication and interpersonal skills.
• A keen eye for detail and a high level of organisational ability.
• The capacity to handle sensitive information with discretion.
• A customer-focused approach and the ability to handle patient queries efficiently.
• Proficiency in using Microsoft Office Suite.

Job Offer

• An hourly rate of £12.60 per hour, paid weekly, plus holiday pay.
• Opportunity to be a part of a large and supportive organisation and team located in Trowbridge.
• An engaging company culture that values teamwork and innovation.
• Five days on-site with a flexible work schedule.
• Temporary contract with great potential for extension and permanency.