Customer Service Coordinator

Customer Service Coordinator
Loughborough
Full-time
Temp - Perm
£13.00 - £14.61 p.h

The professional services department at SF Recruitment are recruiting for a Customer Service Coordinator. As Customer Service Coordinator you will act as the main point of contact for customers, delivering excellent service and ensuring the accurate processing of sales and purchase contracts.

This role is key to supporting smooth operational delivery across all divisions, keeping customers updated throughout the order and delivery process, and maintaining up-to-date, accurate records in internal systems.

Key Responsibilities
- Enter sales and purchase contracts in line with company risk policy.
- Act as the primary customer contact for delivery updates, pricing, dealing with complaints, and general enquiries.
- Manage the supply and demand of various products.
- Liaise with distribution sites and hauliers to organise collections and coordinate deliveries.
- Handle administrative tasks, including filing, credit/debit notes, invoice cancellations, and new account setup.
- Maintain accurate sales and purchase contract records.
- Provide cover and support to the wider team when required.
- Manage incoming calls professionally and efficiently.
- Build and maintain strong relationships with customers and suppliers in support of the sales function.
Qualifications & Experience:
- Strong verbal and written communication skills with a professional phone manner.
- Proficient in Microsoft Office (particularly Word and Excel).
- SAP Experience
- Numerate and commercially aware.
- Minimum 3 years' experience in a customer-facing role

Are you highly organised, confident on the phone, and great at building relationships? Do you thrive in a fast-paced environment where no two days are the same? If you're proactive, detail-focused, and enjoy being part of a team, this could be the perfect role for you.