Customer Service Co-Ordinator April 2025

Customer Service Coordinator
Telford office based
Monday Thursday 0830-16.30
Hourly pay rate £13.00
Initially 1 year contract

** BRAND NEW POSITION **

Would you like to work in the Telford base of a global business where you will be valued, receive excellent training, support and be kept busy with a variety of tasks? If the answer is yes, this is the job for you!

You will join six colleagues who are friendly, down to earth and have great senses of humour. It is a department that provides a vital service for the company's customers, so there will be the need for prioritisation and attention to detail so common sense and pride in your work will be essential.

This is a really great opportunity to join a business who have a solid foot in the past as well as an exciting future.
Working within a busy, friendly and supportive team environment and for a Global electronics company, you will have responsibility for a variety of task once trained.

Job role /details

• Provide sub-contract quotes to customers
• Manage and prioritise customer orders and communicate status
• Answer customer queries and relay information
• Release Service Orders to suppliers for outsource work
• Liaise with logistics to verify order progress
• Monitor job turnaround time to ensure customer SLA is met
• Update internal system notes for individual jobs
• Generate requisitions, purchase orders and overall scheduling
• Review supplier quotes and order confirmation status to ensure orders meet customer timescale
• Ensure all daily administration is completed accurately and in the time required

To be considered for this role you MUST:

- Be able to work in a fast moving office environment
- Exceptionally focused and detail-oriented
- Understand purchasing and customer service process
- Have advanced IT skills
- Be an excellent verbal & written communicator
- Have strong multi-tasking and prioritisation skills
- Be able to learn quickly

To apply for this exciting position please call Anita on or apply on line. If you have not received feedback in 14 days please deem your application as unsuccessful