Customer Service Executive

Company : Australasian Recruitment Company

Job Type : Contract

London

Number of Applicants

000+

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Job Description - Customer Service Executive

CUSTOMER SERVICE EXECUTIVE

We are looking for a dedicated and customer-focused Customer Service Representative to join a leading finance company, committed to changing the industry for the better. As the first point of contact, you will assist customers with banking services, resolve queries, and ensure an exceptional customer experience. Join a dynamic, fun team, work with industry leaders, and enjoy hybrid working in a fast-paced tech-driven environment. Minimum 12 months’ experience in customer service is required.

CUSTOMER SERVICE EXECUTIVE ROLE:

Assist customers with account enquiries, transactions, and banking products
Provide exceptional customer service through various channels, including face-to-face, phone, and email
Resolve customer complaints efficiently and professionally, ensuring a positive outcome
Process payments, deposits, withdrawals, and other financial transactions accurately
Promote and cross-sell banking products and services to meet customer needs
Maintain up-to-date knowledge of bank policies, regulations, and procedures
Ensure compliance with all banking laws and security protocols
Support customers with online and mobile banking services
Work collaboratively with team members to achieve branch and individual targets
A degree in Finance, Business, or a related field is desirable but not essential

CUSTOMER SERVICE EXECUTIVE ESSENTIALS:

Previous experience in customer service, preferably in banking or financial services
Excellent communication and interpersonal skills
Strong problem-solving abilities with a customer-first mindset
Ability to handle transactions accurately and efficiently
Knowledge of banking products and regulations is an advantage
Proficiency in using banking software and technology
Strong attention to detail and ability to work under pressure
A positive and professional approach to customer interactions
GCSEs/A-Levels or equivalent qualification required

CUSTOMER SERVICE EXECUTIVE BENEFITS:

Competitive salary and performance-based incentives
Training and career development opportunities
Pension scheme and employee benefits
Supportive and inclusive work environment

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Original job Customer Service Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Executive

Job Description - Customer Service Executive

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