Customer Service Executive

Ref: 4038

Job: Customer Service Executive (12 Month Contract)

Location: Southall

Salary: £27,000 plus commission (up to £6,000 per annum)

Start Date: May 2025

Main Responsibilities:

Our well-established client is currently seeking a Customer Service Executive to work in a varied business-to-business customer service environment, working to SLAs and providing your clients with an excellent "order journey". The successful candidate will have previous customer service experience, good communication skills and be results-orientated individual.

The successful candidate will take inbound calls from customers, taking orders and ensuring your customers are aware of all products, seasonal promotions etc - upselling product where possible. There is account management - calling nominated clients and building relationships and securing orders.

You will ensure all customer details are logged correctly, taking and processing orders and order amendments/add ons and ensuring information is recorded on the customer database. You will be happy liaising with your customers via telephone, email and website. You will reactivate dormant customers, ensuring they are added to your monthly call plan, offering new promotions and supporting clearance drives.

You will handle any customer issues, supporting them in resolution through case management - escalation to your Team Lead when appropriate.

You will work closely with the sales team, generating and allocating leads to them.

This is an office based role.

Please only apply if you match all of the above criteria.

S4 is acting as an agency for this role.

At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 - 20 minutes.
If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.
Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.