Customer Service Executive

Company : Talent Guardian

Job Description - Customer Service Executive

Customer Service
Call Handling
Customer Engagement

Talent Guardian are excited to announced that we are currently recruiting for a professional Customer Service Executive for our valued client based in Southampton.

Key Responsibilities:

Respond promptly to customer inquiries
Provide comprehensive and high-quality solutions to ensure swift resolution of queries
Adhere strictly to company protocols for seamless handling of returns, exchanges, and other customer interactions
Flexibly work shifts, including evenings and weekends, to accommodate customer needs
Quickly adapt to evolving processes and procedural changes

Skills Required:

A strong background in Customer Service or working in a call-handling environment
Strong attention to detail
thrive on helping customers get the answers they need, following
processes, and ensuring efficiency
Positivity and creative thinking are a must

What We Offer:

Flexible shift patterns
Hybrid work model allowing evening and weekend shifts from home
27 days annual leave, plus bank holidays
Pension contributions
Free on-site parking
Well-stocked office kitchen with a variety of refreshments

Perks You'll Enjoy:

Casual dress code
Family and friends discount on products
Relaxed and friendly company culture
Unique opportunity with a rapidly growing company poised for global expansion
Regular team social events and product testing opportunities

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Customer Service Executive

Job Description - Customer Service Executive

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