Customer Service Executive

Excellent opportunity for an Inbound Customer Service Executive to work for a Global FMCG client based in Slough My client are leaders in their industry who offer their employees an exciting, friendly and motivational environment plus state-of-the-art new offices with Hybrid working

Role

• To provide a fast and efficient telephone response service to all inbound calls
• Responsible for accurately processing all orders received by phone, fax and email in a timely manner
• Actively provide support to other Supply Chain departments
• Proactively make calls to customers as required
• Receive and handle all inbound calls and emails as per service level agreement
• Receive and process customer orders accurately and efficiently
• Provide assistance and support to the Supply Chain as and when required
• Proactively make calls to customers as required
• Maximise all sales opportunities by pro-actively offering alternatives and up-selling
• Achievement of team and individual KPI’s
• Develop and maintain a close working relationship with customers, both internally and externally
• Display a high standard of Customer Care and adhere to and promote the company quality standards at all times
• Ensure the allocation of stock is managed as per company standards
• Continually ensure that all Supply Chain processes relate to improved levels of customer service