Customer Service Executive

Role: Customer Service Executive

Location: Saffron Walden

Hours: Monday to Friday, 08:00am to 16:30pm

Salary: £13.47 an hour, weekly pay

Temporary, Immediate start with the opportunity to go permanent

MUST BE A DRIVER, with own car

An excellent opportunity has now arisen for an experienced Customer Service Executive to join our fast growing client based in Saffron Walden.

Duties of a Customer Service Executive:

• Regular liaison with our partners to manage, track and progress the maintenance and repair of products
• Flag up any supply issues such as shortages or delays and liaise internally with the Purchasing, Planning and Engineering Team Leaders to progress works to agreed deadlines
• Accurately input information into our inhouse database systems
• Handle any customer service issues and complete general administrative duties
• Respond to Customer questions.
• Answering incoming/external phone calls
• Researching the cost of items such as parts and labour.

What we would like from you:

• Previous experience within a busy customer service department
• Excellent communication skills and telephone manner
• Ability to build and maintain strong relationships with customers
• Problem solver and proactive
• Ability to use own initiative
• MUST BE A DRIVER

If you are interested in this role, please apply below with your most recent CV.

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