Customer Service Executive

Job Title: Customer Service Executive

Contract: 3-4 Month Fixed-Term Contract (Potential for Extension)

Location: Belfast, BT1 6FB

Role Purpose:

• To provide excellent customer service by managing the full order process, resolving queries, and ensuring timely delivery of customer orders.

Key Responsibilities:

• Process and manage customer orders (on time, in full)
• Handle incoming queries promptly and professionally
• Build strong relationships with customers, sales, and logistics
• Ensure accurate data entry and reporting
• Support issue resolution and continuous process improvement
• Assist with billing, clearing, and customer spend activities

Skills & Requirements:

• Strong communication and interpersonal skills
• Detail-oriented with a customer-focused mindset
• Positive, proactive, and team-oriented attitude
• Minimum 5 GCSEs (A-C), including Maths and English
• Previous customer service or order management experience preferred

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.