Customer Service Executive

Role: Customer Service Executive
Location: Salford Quays
Type: 6-month Fixed Term Contract (potential to extend)
Salary: £23,000-£25,000 per annum - Depending on experience
Hours: 08:30-16:30 Monday-Friday

Role Description:

The Customer Service Executive plays a vital role in the business's daily operations. The Customer Service Department is responsible for processing direct customer orders as well as fulfilling orders for national accounts. This involves managing stock, coordinating logistics, and maintaining a high standard of efficiency and accuracy.

In addition to order management, the department serves as the primary point of contact for customer inquiries. This requires strong communication skills, a clear understanding of customer needs, and in-depth product knowledge. Customer Service Executives assist with requests related to refunds, exchanges, and product repairs.

Adaptability is crucial in this role, as new challenges can arise unexpectedly. The ideal candidate will be proactive and confident in tackling these challenges as they emerge.

Role Responsibilities:

• Respond promptly and professionally to customer inquiries.
• Maintain strong product knowledge and stay informed about common issues to provide customers with effective solutions. When information is not immediately available, take initiative to research and follow up with the customer.
• Carry out administrative duties such as processing orders, handling returns, and arranging repairs efficiently and to a high standard.
• Collaborate with the Sales, Finance, and Logistics teams to ensure seamless business operations.
• Undertake additional tasks as required to support the evolving needs of the business.

Character Requirements:

• Approachable and customer-oriented, with a friendly demeanour.
• Motivated and able to perform well under pressure.
• Proactive in identifying issues and implementing effective solutions.
• Flexible and resilient in adapting to changing situations.
• Self-driven with a strong interest in developing business knowledge.
• Possesses a solid work ethic and thrives in a collaborative team environment.

Essential Skills:

• Proficient in computer use, with solid knowledge of Microsoft Office 365 applications.
• Excellent written and verbal communication skills.
• Strong time management abilities and capable of prioritising tasks effectively.
• Detail-oriented with a focused and methodical approach to work.