Customer Service Manager

Location: Norwich
Contract Type: Full-Time
Department: Internal Sales Team

We are currently seeking a Customer Service Advisor to join our Internal Sales Team at our Norwich site. This is a full-time position providing essential support during a period of departmental change.

• Act as the first point of contact for customer queries via phone and email, delivering exceptional service at all times.
• Accurately process customer orders in line with key performance indicators.
• Handle customer complaints in accordance with business processes, ensuring timely updates and resolutions.
• Collaborate with our haulage partner to resolve logistical issues and ensure optimal outcomes for customers.
• Proactively identify and address potential logistical and manufacturing challenges using internal systems.
• Build and maintain strong professional relationships with customers and colleagues.
• Recommend service improvements to enhance the overall customer experience.

To succeed in this role, you will need to demonstrate:

• Excellent oral and written communication skills, with strong numeracy.
• A genuine passion for customer care.
• The ability to work both independently and collaboratively within a team.
• Strong organisational skills and the ability to remain calm under pressure.
• High accuracy in data entry and general ICT proficiency.
• Sound decision-making aligned with business processes.
• Integrity and ownership in resolving customer service issues.

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin