Customer Service Officer

Job Title: Customer Service Officer
Location: Hertford, Hertfordshire
Salary: £14.00 per hour
Contract Type: Full-Time, Temp
Hours: 37 hours per week, Monday to Friday

About the Role

We are seeking a motivated and customer-focused individual to join our frontline Customer Services Team in Hertford. As a Customer Service Officer, you will be the first point of contact for residents, handling a wide range of queries and complaints across council services including , waste and recycling, and more.

You’ll play a key role in delivering excellent customer care by providing clear, accurate, and empathetic responses via phone, email, web chat, and in-person enquiries.

Key Responsibilities

• Respond promptly and professionally to customer enquiries and complaints.
• Provide accurate information and advice on a range of local authority services.
• Resolve customer issues at first point of contact where possible or escalate appropriately.
• Log and track customer interactions using internal systems.
• Maintain up-to-date knowledge of council services and policies.
• Contribute to service improvements by identifying recurring issues and sharing feedback.

About You

We’re looking for someone who:

• Has experience in a customer service or contact centre environment.
• Communicates clearly and confidently, both verbally and in writing.
• Remains calm and professional under pressure.
• Has a problem-solving mindset and a commitment to delivering high-quality service.
• Is IT literate and able to quickly learn internal systems.
• Understands the importance of treating all customers with respect, empathy, and fairness.

What We Offer

• A supportive and friendly working environment.
• Hybrid working options (subject to role requirements).
• Generous annual leave entitlement.
• Ongoing training and development opportunities.

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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