Customer Service Officer

Company : Cra Group Recruitment And Payroll

Job Type : Contract

Southwark, United Kingdom

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Customer Service Officer

3 months contract with a Local Authority

Job Summary:

• We are seeking three experienced Customer Service Officers to join a busy Housing Repairs team, handling damp, mould, and leak-related enquiries.

• This is a frontline role requiring strong communication and customer service skills, with responsibilities across incoming/outgoing calls, web chats, raising work orders, and general administration.

Key Duties/Accountabilities (Sample):

• Respond to customer enquiries via telephone, email, and web chat in a professional and timely manner.

• Accurately raise work orders and prioritise repairs for issues related to damp, mould, and leaks.

• Follow up with customers to confirm job completion and service satisfaction.

• Maintain accurate records using internal systems while adhering to Data Protection requirements.

• Liaise with contractors, internal departments, and partner agencies to resolve issues efficiently.

• Encourage digital self-service by guiding customers to use online tools and forms.

• Undertake general administrative tasks and support ongoing service improvements.

• Adhere to shift patterns and health & safety policies as required.

Skills/Experience:

• Proven experience in a customer-facing role, preferably within housing or repairs.

• Excellent verbal and written communication skills.

• Ability to work independently and manage workloads to meet deadlines.

• Strong customer focus with an empathetic and problem-solving approach.

• Confident IT user with the ability to learn and work across multiple systems.

• Experience working in a call centre or high-volume contact environment.

• Knowledge of housing repairs or maintenance service processes.

Additional Information:

• The role is office-based in Peckham (SE15) 4 days per week, with 1 day working from home.

• Full-time temporary contract: 36 hours per week.

Original job Customer Service Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Customer Service Officer Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Customer Service Officer Jobs in the UK

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Service Officer

Job Description - Customer Service Officer

Similar Customer Service Officer Jobs in the UK

Mobile Apps