1 year contract with a Local Authority
Job Summary:
⢠The Customer Service Officer/Receptionist at Southwarkâs Aylesbury Neighbourhood Housing Office serves as the first point of contact for residents, visitors, and service users.
⢠Ensures a welcoming, professional, and supportive environment within a busy local council office.
⢠Supports smooth day\-to\-day operations and excellent customer service in a diverse, fast\-paced setting.
Key Duties/Accountabilities (Sample):
⢠Greet and assist visitors, residents, contractors, and partner services on arrival.
⢠Manage the reception desk, telephone lines, and general enquiries, ensuring queries are handled or redirected promptly.
⢠Maintain a tidy, organised, and safe reception area.
⢠Support administrative tasks including logging appointments, managing sign\-in systems, updating records, and handling incoming/outgoing mail.
⢠Provide clear information on local services, council departments, and community support.
⢠Liaise with staff across Southwark departments to ensure smooth communication and service delivery.
⢠Follow safeguarding, confidentiality, and data\-protection procedures.
Skills/Experience:
⢠Strong customer\-service skills with a friendly, professional manner.
⢠Excellent communication skills â written, verbal, and face\-to\-face.
⢠Ability to remain calm, organised, and solution\-focused in a busy environment.
⢠Basic IT skills (email, booking systems, Microsoft Office).
⢠Experience in reception, customer\-service, or administrative roles is beneficial.
⢠Knowledge of local authority procedures and customer\-facing best practices.
Additional Information:
⢠The closing date: 12/02/2026.
⢠Employment type: Temporary, 36 hours per week, 52\-week contract.
⢠Location: Thurlow Street, Southwark, SE17 2UH, United Kingdom.
⢠Pay rate: £22.78/hr (Umbrella).
⢠Target start date: 16 February 2026.
