Customer Service Officer

1 year contract with a Local Authority

Job Summary:

• The Customer Service Officer/Receptionist at Southwark’s Aylesbury Neighbourhood Housing Office serves as the first point of contact for residents, visitors, and service users.

• Ensures a welcoming, professional, and supportive environment within a busy local council office.

• Supports smooth day\-to\-day operations and excellent customer service in a diverse, fast\-paced setting.

Key Duties/Accountabilities (Sample):

• Greet and assist visitors, residents, contractors, and partner services on arrival.

• Manage the reception desk, telephone lines, and general enquiries, ensuring queries are handled or redirected promptly.

• Maintain a tidy, organised, and safe reception area.

• Support administrative tasks including logging appointments, managing sign\-in systems, updating records, and handling incoming/outgoing mail.

• Provide clear information on local services, council departments, and community support.

• Liaise with staff across Southwark departments to ensure smooth communication and service delivery.

• Follow safeguarding, confidentiality, and data\-protection procedures.

Skills/Experience:

• Strong customer\-service skills with a friendly, professional manner.

• Excellent communication skills – written, verbal, and face\-to\-face.

• Ability to remain calm, organised, and solution\-focused in a busy environment.

• Basic IT skills (email, booking systems, Microsoft Office).

• Experience in reception, customer\-service, or administrative roles is beneficial.

• Knowledge of local authority procedures and customer\-facing best practices.

Additional Information:

• The closing date: 12/02/2026.

• Employment type: Temporary, 36 hours per week, 52\-week contract.

• Location: Thurlow Street, Southwark, SE17 2UH, United Kingdom.

• Pay rate: £22.78/hr (Umbrella).

• Target start date: 16 February 2026.

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