Customer Service Operative

Want to play your part in shaping the future of sport? At STATSports, you’ll join a team trusted by the world’s biggest athletes and organisations. Our technology powers performance on the biggest stages and supports the next generation of athletes to reach their full potential.  

From our beginnings in 2007 to becoming the global leader in GPS player tracking, innovation has always driven us forward and our people make it possible.  

We work hard, we celebrate success, and together we’re creating something special. The next breakthrough in sport could have your name on it.

About the role

As a customer support representative, you’ll be the main point of contact for our customers worldwide. Day to day you will support customers, helping resolve any issues they have in a friendly and positive way making sure that they have a great experience when interacting with us. In this role you’ll need great communication skills, a positive can-do mindset, creativity, and the ability to deliver practical solutions in a dynamic and collaborative team environment.

Initially a fixed term position this has the potential to be converted to full time.

What you’ll do

• Be the first point of contact for customer queries received via social media, email, live chat etc


• Follow up on orders internally to ensure timelines for customers are in line with company policy.


• Use internal systems to prioritise, escalate and resolve customer queries quickly.


• Resolve and close-out of all complaints working quickly, in line with internal SLAs.


• Pass on potential sales leads to the relevant departments.


• Follow communication procedures, guidelines, and standard operating procedures.


• Sometimes during busy periods you’ll work non-standard hours to make sure we can continue to provide world-class customer support.

About you

You’ll need to have

• Experience in a customer support role or similar CS role Experience


• Experience in dealing with customer queries and complaints in one or more of the following channels: email, online chat, social media, phone


• Experience using Microsoft systems, including Excel, Word and Outlook 

It’d be great if you have

• Experience using Zendesk or using another ticket-based customer service system


• Experience providing technical support to customers 

Why STATSports?

We’re still a small business that happen to be the world leader in our field, that means you can be a part of something big. 

Working at STATSports, you’ll have a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level. You’ll collaborate with a world class team and be given the freedom to innovate, create and deliver at the highest level.