Customer Service Planner

Customer Service Planner

Based in Halesowen

Monday to Friday

8am to 5pm

£12.27 per hour

Temporary to permanent

To excel in this role, you should have excellent scheduling, customer service and organisational skills, be proactive, and have the ability to multitask effectively. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications.

If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised.

Successful Candidates:

• Will have previous scheduling experience
• Experience of dealing with key accounts
• Excellent attention to detail
• Be organised
• Possess excellent IT skills
• Have great communication skills

The role:

• Dealing with both inbound and outbound calls
• Liaising with external customers
• Updating CRM with customer requests and job details
• Scheduling engineers jobs
• Updating customers on progress reports
• Data entry
• Dealing with reports
• Routing jobs for engineers

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.