Customer Service Representative

Overview:

Our client is seeking a professional and proactive Customer Services Representative to join their growing customer service team on a temporary basis. The successful candidate will handle a variety of customer-facing tasks and support key service processes. This is a great opportunity for someone who enjoys helping customers, has a keen eye for detail, and thrives in a fast-paced, regulated envirnment.

Key Responsibilities:

Handle incoming and outgoing customer calls

Process inbound and outbound post and email communications in a timely and accurate manner

Ensure all correspondence is managed in line with company policies and regulatory standards

Accurately update customer accounts and records using internal systems

Respond to customer queries, requests, and complaints, ensuring they are dealt with professionally and fairly

Complete all required training within set deadlines

Adhere to the principles of Treating Customers Fairly at all times

Ensure compliance with FCA regulations, Data Protection laws, and Anti-Money Laundering requirements

Support ad hoc duties and tasks as requested by the manager or team leader

Take ownership of personal development and support team success

Person Specification:

Clear, confident telephone manner with excellent communication skills

Previous experience in a customer service role, ideally within financial services

Highly organised with the ability to manage and prioritise workload

Flexible, intuitive, and a strong team player

Ability to pass full referencing and a credit check

Competent IT skills, including familiarity with CRM and internal systems

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview