Customer Service Representative

Pay rate: £17 per hour.

Hours: 40 per week.

Location: Cobalt Business Park, Newcastle.

Are you passionate about delivering exceptional customer service and making a real difference? We are looking for Customer Service Advisors to join our dedicated team at Accenture. As a key member of our small, dynamic team, you will play a vital role in ensuring local producers receive the guidance and support they need regarding their payments and obligations.

The Role

As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary.

Key Responsibilities:

• Responding to customer queries via phone, email, chat and post.
• Provide customers information relating to the program.
• Deliver excellent customer service to customer.
• Raise tickets in Service Now.
• Redirect tickets to correct resolving areas.
• Handling disputes and complaints professionally and efficiently, ensuring prompt reso-lution.
• Managing Ad-hoc requests.
• Maintaining accurate records of interactions and following up on outstanding queries.
• Ensuring compliance with policies and government regulations.

Role Requirements

We'd love to hear from you if you have:

• Previous experience in a customer service role, ideally within a contact centre or similar environment.
• Strong communication skills, with the ability to explain complex information clearly.
• Excellent problem-solving abilities and resilience to handle difficult conversations.
• The ability to work both independently and as part of a small, supportive team.
• Good IT skills.
• A proactive and adaptable approach to work in a fast-paced environment.